Frequently asked question
How are people selected to participate?
Names are chosen at random from the list of British Columbia residents who have a BC Services Card and personal health number.
How long will it take to complete the Survey?
This survey is a unique opportunity for British Columbians randomly selected to participate to share their experiences with accessing or trying to access primary care. The survey takes about 20 to 25 minutes to complete.
How will survey answers be used?
Survey responses will remain confidential and everyone's responses are grouped together for reporting.
reports will provide a voice for residents of British Columbia to inform what is working well and what needs to be improved from their perspective. Responses will help us understand the difficulties and barriers people experience when in need of a total hip and knee replacement. The results will support improvement efforts by the Ministry of Health and others committed to improving British Columbia's healthcare services.
I want to complete a survey - what if I don't receive an invitation?
Unfortunately, only BC residents randomly chosen will receive the survey (this is like flipping a coin). This allows comparison of results across regions and over time.
If you would like to share a concern or compliment about a health care service, please email the Patient and Client Relations Team, Corporate Issues and Client Relations Branch, Ministry of Health at hlth.health@gov.bc.ca or call Toll Free within BC: 1-833-552-1891.
If you would like to inform us in the development of future surveys in British Columbia, please email info.bcpcm@providencehealthcare.bc.ca; your name will be added to our e-Panel.
