What We Do

Our measurement strategy is built on over 20 years of engagement with patients, families, clinicians, leaders, policy makers, researchers and community stakeholder groups all working together to continuously improve patient-centred measurement in BC as the first step to understand what matters to patients and where to focus improvement efforts at local, regional and provincial levels.  This includes survey selection and development, data collection (quantitative and qualitative), reporting, and informing action based on feedback from BC’s patients and families.

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Patient-Centred Measurement

Understanding self-reported satisfaction, experiences, and health-related quality of life of the people who use healthcare services is a strategic priority for our health system. The measurement of patient experiences and outcomes gives those who use our healthcare services in BC a voice in evaluating the quality and safety of their care and is a means to evaluate our progress towards providing care that is patient-centred.

Surveys

Since 2003, we have received feedback from more than 1 million users of health care services in BC. We have supported surveys across many sectors, including patient perspectives about  Emergency Departments, Acute Care hospitals (including specific modules of questions to explore maternity, pediatric, rehabilitation, surgical, and other experiences), Long Term Care homes (including  residents and family/most frequent visitors feedback), Mental Health and Substance Use Care, Outpatient Cancer Care, and Surgical Services (pre- and post-op evaluations).

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Tools and Resources

We have developed and continue to evolve a suite of resources to support the use of patient-centred measurement data and findings by patients, families, health care teams, policy makers, and researchers.

 

 

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The Dynamic Analysis and Reporting Tool (The DART)

The British Columbia Patient-Centred Measurement Steering Committee’s Dynamic Analysis and Reporting Tool (the DART) is an online platform that provides 24/7 access to patient feedback about the quality and safety of their health care experiences. This information is continuously collected throughout using provincially coordinated, scientifically rigorous patient surveys.

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BC Patient-Centred Measurement

The Office of Patient-Centred Measurement is located on the unceded and ancestral territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ílwətaʔɬ (Tsleil-Waututh). We also acknowledge with humility and respect the rights, interests, priorities, and concerns of First Nations, Métis, and Inuit Peoples throughout British Columbia and beyond.

Read more here about BCPCM’s commitment to prioritize PCM matters impacting Indigenous Peoples through our work with the BCPCM Indigenous Advisory Committee, as well as the Fire Agreements which guide how we come together to do this work.

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